Communication or Firewall Problem Detected:

Firewall Troubleshooting Guide

If you are using SPEEDbit Video Accelerator 2.3 or earlier you may encounter difficulty using it with your Firewall. Additionaly, when you use the latest version of SPEEDbit Video Accelerator in Proxy mode, you may also encounter firewall compatibility issues.

The guide below will help you set up SPEEDbit Video Accelerator to work properly with your Firewall. Choose your firewall / security app. from the list below:

Incompatible Old Firewalls

SPEEDbit Video Accelerator will not work properly with the following 'old' firewalls.
If you are using one of these, we strongly recommend you upgrade to a newer firewall.


For questions, problems and further assistance, fill in our support form below:

SPEEDbit Video Accelerator Online Support Form

Version:

Select 3.3.0.7 3.3.0.7 beta 3.3.0.1 beta 3.3.0.0 beta 3.2.3.5 3.2.3.5 beta 3.2.3.3 3.2.3.3 beta 3.2.3.1 beta 3.2.2.7 beta 3.2.2.6 3.2.2.6 beta 3.2.2.5 beta 3.2.2.4 3.2.2.4 beta 3.2.2.3 beta 3.2.2.2 3.2.2.2 beta 3.2.1.9 beta 3.2.1.8 3.2.1.8 beta 3.2.1.7 3.2.1.7 beta 3.2.1.6 3.2.1.6 beta 3.2.1.3 beta 3.2.0.12 beta 3.2.0.8 beta 3.2.0.6 beta 3.1.5.8 3.1.5.7 3.1.5.6 3.1.5.6 beta 3.1.3.6 3.1.3.3 3.1.2.9 3.1.2.9 beta 3.1.2.7 3.1.2.7 beta 3.1.2.4 beta 3.1.2.1 3.1.2.1 beta 3.1.1.8 beta 3.1.1.0 beta 3.1.0.4 beta 3.0.9.9 3.0.9.9 beta 3.0.9.2 3.0.9.0 beta 3.0.8.9 beta 3.0.8.6 beta 3.0.8.2 beta 3.0.7.2 beta 3.0.7.0 beta 3.0.6.5 beta 3.0.6.2 beta 3.0.6.2 beta 3.0.5.7 beta 3.0.5.6 beta 3.0.5.5 beta 3.0.1.2 beta 3.0.1.1 beta 3.0.0.6 beta 2.3.4.4 2.3.4.4 beta 2.3.4.3 beta 2.3.3.9 beta 2.3.3.6 beta 2.3.3.5 beta 2.3.3.3 beta 2.3.3.2 beta 2.3.2.4 beta 2.3.2.3 beta 2.2.4.9 2.2.4.9 beta 2.2.4.6 2.2.4.6 beta 2.2.4.5 beta 2.2.4.3 beta 2.2.4.2 beta 2.2.3.0 2.2.3.0 beta 2.2.1.8 2.2.1.8 beta 2.2.1.5 beta 2.2.0.7 2.2.0.7 beta 2.2.0.6 beta 2.1.9.6 2.1.9.6 beta 2.1.9.5 beta 2.1.9.4 beta 2.1.9.3 beta 2.1.9.2 beta 2.1.9.1 beta 2.1.1.5 2.1.1.2 2.1.1.0 2.0.4.0 2.0.3.8 2.0.2.6 2.0.2.0 1.1.8.7 1.1.7.9 1.1.6.8 1.1.6.5 1.1.4.6 1.1.4.0 1.1.3.5 1.1.3.1

Firewalls list:

Select Norton Internet Security 2005 Norton Internet Security 2006 Norton Internet Security 2007 Norton Internet Security 360 McAfee Personal Firewall Kaspersky Internet Security Tiny Personal Firewall ZoneAlarm Internet Security Windows Defender One Care Firewall Comodo Firewall Trend Micro Firewall Windows Firewall AVG Internet Security CA Personal Firewall Other

 

Antivirus list:

Select Norton Antivirus 2005 Norton Antivirus 2006 Norton Antivirus 2007 Norton Antivirus 360 McAfee Antivirus Kaspersky Antivirus NOD32 Antivirus AVG Antivirus One Care Antivirus Avast Antivirus Comodo Antivirus Trend Micro Antivirus F-Secure Antivirus CA Antivirus AVG Anti-virus plus Firewall Other

 

Browser:

Select Google Chrome Internet Explorer 9 Internet Explorer 8 Internet Explorer 7 Internet Explorer 6 Internet Explorer 5 / 5.5 Firefox Mozilla Netscape Opera Safari Flock Other

Operating System:

Select Windows 7 Windows Vista Windows XP Windows 2003 Windows ME Windows 2000 Windows NT Windows 98 Windows 95 Other

 

Select version of Vista Windows Vista Starter Windows Vista Home Basic Windows Vista Home Premium Windows Vista Business Windows Vista Enterprise Windows Vista Ultimate

Internet connection:

Select ADSL Cable Modem T1 ISDN Dial-Up Modem Frame Relay Dish Cellular Other

Internet Speed:

Select 64Kbps 128Kbps 512Kbps 750Kbps 1Mbps 1.5Mbps 2Mbps 2.5Mbps 3Mbps 5Mbps 7.5Mbps 10Mbps Above 10Mbps Other

Using Proxy:

No Yes

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